Get in touch with Solent Maritime Connect
Need help with maritime logistics technology? Whether you're looking to streamline port operations, automate customs processes, or integrate real-time data—we're here to help. Our team in Dover handles 1,247 support requests annually (98.3% resolved within 24 hours). Let's talk about how we can make your port smarter.
Contact form
Fill out the form below and we'll get back to you within one business day. Need urgent assistance? Call us directly on +44 118 508 35 20—we're available Monday to Friday, 8am to 6pm GMT.
Office locations
Our main office is located in Dover—the UK's busiest roll-on/roll-off port. We also have remote teams across Europe to support our international clients.
Dover Headquarters
Viking House
Menzies Road
Whitfield
Dover
England
CT16 2FG
+44 118 508 35 20
support@Solent-Maritime-Connect.com
Company registration: 11681688
VAT number: GB243 5871 32
European Support Hub
While our main operations are based in Dover, we have technical support staff in Rotterdam, Hamburg, and Antwerp. These ports handle over 30% of Europe's container traffic—so we're never far from where you need us.
Support channels
We offer multiple ways to get help—choose what works best for you. Our average response time? Just 42 minutes during business hours (yes, we track this).
Phone support
Call us on +44 118 508 35 20. Our phone lines are open Monday to Friday, 8am to 6pm GMT. Outside these hours? Leave a message and we'll call you back within one hour (promise).
Live chat
Available during business hours. Look for the chat widget in the bottom-right corner of our website. Our chat agents handle an average of 17 conversations simultaneously—so you're never waiting long.
On-site support
For critical issues, we can dispatch a technician to your location. We've provided on-site support at 147 ports worldwide since 2015. Additional fees apply—contact us to discuss your needs.
Partnership enquiries
Interested in partnering with Solent Maritime Connect? We work with port authorities, logistics providers, customs agencies, and technology companies to create smarter maritime ecosystems. Here's what we look for in partners:
- Shared commitment to innovation in maritime logistics
- Proven track record in your field (we don't partner with startups)
- Alignment with our values of transparency and collaboration
- Geographic or operational synergy with our existing network
Our partnership program has helped 89 companies expand their maritime technology offerings. Want to join them? Tell us about your organization and how we might work together.
Technical support
Having trouble with our software? Our technical support team has helped resolve 9,482 issues since 2015. Here's how to get the fastest resolution:
Before you contact us
- Check our help center for answers to common questions
- Restart your system (yes, really—this fixes 37% of issues)
- Check your internet connection (our systems require stable connectivity)
- Gather error messages or screenshots (these help us diagnose faster)
Common issues we resolve
- Data integration errors (42% of support requests)
- Customs declaration rejections (28%)
- Dashboard display problems (15%)
- API connection issues (10%)
- User access permissions (5%)
Our most common fix? Clearing browser cache (works for 63% of display issues).
Service level agreements
We guarantee response times based on your support plan:
- Basic: 24-hour response (included with all subscriptions)
- Premium: 4-hour response (additional £250/month)
- Enterprise: 1-hour response (custom pricing)
98.3% of issues are resolved within the guaranteed timeframe. The remaining 1.7%? Usually require third-party intervention (like customs authorities).
Ready to transform your port operations?
Whether you need technical support, want to explore partnership opportunities, or just have a question about maritime logistics technology—we're here to help. Our team has over 75 years of combined experience in port operations and software development.