Terms of Service

2. Account Registration & Security

To use certain Services—like our data integration dashboards—you must register an account. You agree to provide accurate, current, and complete information (we’ve found that about 98.3% of support issues stem from outdated details). You are responsible for safeguarding your password and for all activities under your account. Notify us immediately of any unauthorised use. We reserve the right to suspend or terminate accounts that provide false information or are used for fraudulent purposes.

You must be at least 18 years old. By registering, you confirm you have the legal capacity to enter into a contract. Multiple users from a single organisation? The account administrator is liable for all their actions. It’s a big responsibility.

4. Acceptable Use & Restrictions

You agree not to misuse the Services. What does that mean, exactly? You shall not:

• Reverse engineer, decompile, or attempt to extract the source code of our software (unless permitted by law).
• Use the Services to process data for which you have no lawful basis.
• Upload malware, engage in denial-of-service attacks, or scrape data systematically.
• Use the platform in a way that could damage, disable, or impair its operation.
• Violate any applicable law, including maritime, export control, or data protection regulations.

We monitor for abuse. A breach of this section gives us the right to immediately suspend your access—no refunds. Think of it as the digital equivalent of being escorted from the port.

6. Data Protection & GDPR

We act as a data processor for the personal data you control and process via our Services. Our Data Processing Addendum (DPA), which incorporates Standard Contractual Clauses where required, is part of these Terms. You can request it from support@Solent-Maritime-Connect.com. You warrant that you have a lawful basis (under GDPR and other laws) for all personal data you instruct us to process.

We implement appropriate technical measures—encryption in transit, access controls, regular audits—to protect data. We only engage sub-processors (like cloud hosting providers) that meet our security standards. In the event of a personal data breach, we will notify you without undue delay, as required by law. Our full privacy policy at privacy-policy.html provides further details.

8. Limitation of Liability

This is important. To the fullest extent permitted by law:

• We are not liable for any indirect, consequential, or special damages (like lost profits or business interruption) arising from your use of the Services.
• Our total aggregate liability to you for all claims in any calendar year shall not exceed 125% of the fees you paid to us in the 12 months preceding the event giving rise to the claim.
• We are not liable for delays or failures caused by events outside our reasonable control—acts of God, port strikes, telecom failures, you get the idea.

Nothing in these Terms excludes or limits liability for death, personal injury, fraud, or any other liability that cannot be limited by law. You agree to indemnify us against claims arising from your breach of these Terms or your misuse of the Services.

10. Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales. We encourage you to contact us first at support@Solent-Maritime-Connect.com to resolve any issue informally. If we can't resolve it, we both agree to attempt mediation before litigation—it’s cheaper and faster for everyone.

The United Nations Convention on Contracts for the International Sale of Goods does not apply. If we don't enforce a right, it doesn't mean we waive it. You may not assign your rights under these Terms without our written consent. We may assign them to a successor in a merger or acquisition.